Privacy Policy

1. Introduction

Starkai Technologies ("we," "us," or "our"), doing business as Stark AI, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and manage your personal information when you use our services ("Services"), including:

• Visiting our website at https://www.trystark.ai/ or any of our websites that link to this Privacy Policy.
• Using our mobile application (Starkai App) or any other application that links to this Privacy Policy.
• Utilizing Stark AI's automated email response service powered by advanced artificial intelligence technologies, including but not limited to Google's Gemini, Perplexity, and OpenAI's GPT models.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. For any questions or concerns, please contact us at support@trystark.ai.

2. Information We Collect

2.1. Personal Information Provided by You

We collect personal information that you voluntarily provide when you:

• Register on the Services.
• Express interest in obtaining information about us or our products and Services.
• Participate in activities on the Services.
• Contact us directly.

The personal information we collect may include:

• Contact Information: Names, email addresses.
• Account Credentials: Passwords to enable you to access your account. All passwords are securely hashed using industry-standard cryptographic algorithms.
• Payment Information: Debit/credit card numbers (processed securely via third-party payment processors like PayPal).
• Profile Information: Industry, membership plan, preferences.

2.2. Information Automatically Collected

We may automatically collect certain information when you visit, use, or navigate the Services, which is a common practice among websites to enhance functionality and user experience. This information may include:

• Device and Usage Information: IP address, browser type, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.
• Location Data: Information about your device's location based on your IP address.

2.3. Email Content

Important: We do not read, store, or keep any email messages from our customers. The content of emails sent to our service email addresses is processed transiently to generate automated responses using AI technologies. Once the response is generated and sent, the email is automatically and permanently deleted from all servers used by Starkai Technologies using the 'EXPUNGE' command.

3. How We Use Your Information

We process your personal information for the following purposes:

• Service Provision: To provide, improve, and administer our Services.
• Account Management: To facilitate account creation, authentication, and account maintenance.
• Automated Email Responses: To generate automated responses using AI technologies. Email content is processed only transiently for this purpose and is never stored nor seen by any human.
• Communication: To send administrative information, respond to inquiries, and provide customer support.
• Membership Verification: To verify membership status and manage usage limits based on your plan.
• Security and Fraud Prevention: To ensure the security of our Services and protect against unauthorized activities.
• Legal Compliance: To comply with legal obligations and respond to legal requests.

4. Data Sharing and Disclosure

4.1. Third-Party Service Providers

We may share your personal information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as:

• AI Service Providers: OpenAI, Google Cloud AI, and other AI technology providers. Email content may be transmitted to these providers to generate AI-powered responses. These providers process the data according to their privacy policies, and we ensure that your email content is not stored after processing.
• Payment Processors: PayPal and similar services for secure payment transactions.
• Email Services: We utilize third-party email service providers (SMTP servers) to send the AI-generated responses back to your own email address through your unique Stark AI email address. No emails are sent to other recipients on your behalf. Never.

4.2. No Unauthorized Sharing

• No Sale of Personal Information: We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.
• Legal Obligations: We may disclose information if required by law or in response to valid requests by public authorities.

5. Data Storage and Security

5.1. Security Measures

• Encryption: Personal data, including user credentials, are encrypted both in transit and at rest using industry-standard encryption protocols.
• Access Controls: Access to personal data is restricted to authorized personnel who require the information for service operation.
• Logging: System activities are logged for security monitoring and audit purposes.

5.2. Data Retention

• Email Content: We do not retain email content after generating the automated response. Email data is processed transiently and is not stored on our servers. Once the response is generated and sent, the email is automatically and permanently deleted from all servers used by Starkai Technologies using the 'EXPUNGE' command.
• Personal Information: User profiles and basic account information are retained for the duration of your membership and as required for legitimate business purposes or legal obligations.

6. User Rights and Choices

6.1. Access and Correction

You have the right to access, correct, or update your personal information at any time by contacting us at support@trystark.ai.

6.2. Opt-Out

You may opt out of data processing by discontinuing the use of our Services. Please note that certain data may be retained to comply with legal obligations or for legitimate business purposes.

7. Cookies and Tracking

Our Services may use cookies and similar tracking technologies to enhance user experience and analyze website performance. However, we do not use cookies or tracking technologies within email interactions.

8. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

11. How to Review, Update, or Delete Your Data

You have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. To make such a request, please contact us at support@trystark.ai.

Conclusion

Your privacy and trust are important to us. We are committed to safeguarding your information and providing transparent information about how we handle data. By using our Services, you acknowledge that you have read and agree to this Privacy Policy.

Last Updated: November 18, 2024